If you book a game through a ticketing platform, their cancellation policy will apply. They collect the payment on their end and refunds must be arranged directly through them (ie Fever, Viator, Get Your Guide).

If you book a private game for your team building activity, special event (stagette, birthday party), field trip or tour group you can cancel up to 24 hours before your game time for a full refund. You can also adjust your number of players up to 24 hours before your game time, when full payment for your booking is due*.

*We have special payment arrangements (ie Net 30) with some tour operators and schools, please contact our Experience Team directly to set this up.