Coronavirus (COVID-19) Update From Vancouver Mysteries – Vancouver Mysteries has resumed regular operations with multiple teams competing in the same outdoor game at the same time (ww2.gov.bc.ca). Gather in teams with friends and compete against each other for the top score (check out our COVID-19 Safety Plan for more information). Sign your team up here to compete against other teams, book a private game for you and your friends, or book a virtual game and play online from anywhere.

TERMS AND CONDITIONS

Our Terms and Conditions include info about game time, team sizes, minors, payment, waivers, cancellations/refunds and weather conditions. Each player agrees to these Terms & Conditions when they sign a digital waiver.

TERMS AND CONDITIONS [updated September 23 2021]

Health and Safety The Vancouver Mysteries team is committed to following all directions from medical health officers
and our regional health authority as well as orders, guidance, recommendations and notices issued
by the provincial health officer. We hope that Organizers will choose to pay online and that all
attendees will sign digital waivers online to help keep games contactless (mandatory if unable to wear
a mask during the game).

Please read our COVID-19 Safety Plan for the most up to date information about group sizes, masks,
proof of vaccination, etc: https://vancouvermysteries.com/about-vancouver-mysteries/covid-19-safety-plan/.
Or, refer to province-wide and regional health restrictions here: https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions.

Secret Start Location Your organizer will receive an email with instructions and the secret starting
location approximately 3 days before the game date.Organizers agree to share this information with
guests (please check your junk or spam folder for emails from [email protected] before
you contact us to re-send your location/link).

Maximum Game Time This booking is for two hours. If you arrive late you will have less time to play.
Game time begins at the time you chose during the booking process, not the time you arrive. It
includes the game introduction, score calculations and game ending. It may also include signing of
waivers, attendance and/or payment transactions if these are not completed before your time slot
begins. (Plan to arrive 5 minutes early ready to play!

Team Size Maximum team size is 5-6 players. Games that exceed the maximum team size will be
divided into teams and each team will be provided with a game kit.Examples: a game of 6 players
plays together as 1 team. A game of 8 players is divided into 2 teams of 4 players each; a game of 30
players is 5 teams of 6 players each. Teams are asked to physically distance themselves from other
teams during the entire game. You can request additional teams if you require them to maintain
physical distancing ($15 additional charge per game kit). Portable Games: this game does not allow
for physical distancing. Players gather around the evidence at a table. Multiple games can be run
simultaneously with physical distancing between tables (up to 10 players per game).

Game size Outdoor Games accommodate a maximum of 48 players per game (8 teams of 6 players
each) with the exception of Heroes & Villains Family which is 40 players per game (8 teams of 5
players each). Larger groups play different games simultaneously in a Mega Mystery (up to 144
players).

Age restrictions All games require at least one adult (either playing or supervising). Younger children
often enjoy the games when they are teamed up with adults and/or older siblings. A Parent/Guardian
must accompany each team of participants under the age of 16 – every team must have one adult.
You know your kids best but here are our general guidelines. Crime in Downtown, Heroes & Villains,
Secret Mission, The Pegasus Project: ages 12 and up. Heroes & Villains Family: ages 8 and up.
Game Operators All games come with at least one Game Operator. Game Operators will guide you
through contactless pick up and drop off of game kits, start your game and then end your game by
calculating your score and awarding team certificates. By agreeing to the Terms & Conditions you
agree to follow their instructions. The actual game is self-guided -you follow a map and complete
challenges as you explore downtown Vancouver’s architecture, historical landmarks, parks and public
art. You will not intentionally encounter any Vancouver Mysteries staff along the game route. Do not
call us and ask for help solving the mystery – if you get stuck, move on to the next challenge.

Times All times are in the Pacific Time Zone (Vancouver BC) UTC/GMT -8 hours

Prices All prices quoted are subject to availability and in Canadian dollars. Prices that are quoted do
not include taxes. Gratuities are kindly accepted.

Payment We hope you will pay online to help us keep our games contactless – look for a link in your
booking confirmation. Paying separately? Ask your friends to email [email protected]
with your game date and time and the number of players they want to pay for and we’ll send them a
link to pay online. Or reach out if you want to pay by a card with tap at the game (no swiping, no
cash). More than 10 players? Pick any date and time that works for you and make your booking
request. Once we accept the booking, you will receive an email with a request to pay. Payment of a
deposit secures your spot on our calendar. Full payment is due 24 hours before your game time.

Waivers We are not responsible for illness or injury of players during a game. Players are required to
sign a liability release form (waiver) before the game start. The game organizer will receive an email
with a link to the digital waivers – please share this with every player. Parents/Guardians are required
to sign the release on behalf of participants of minor age (under age 19) and a Parent/Guardian must
accompany each team of participants under the age of 16. Groups of minors and private bookings:
we can also send you waivers to print out and sign at your request. If you are booking a game for a
group of minors it is your responsibility to inform us and get the waivers signed. If waivers are not
signed 2 hours before game time, we reserve the right to cancel your booking.

Cancellation Policy In response to COVID-19 we have temporarily changed our cancellation policy
so you can adjust the number of players attending or cancel your entire game right up to your game
time. In return, we hope you will choose to reschedule rather than ask for a refund. If you don’t notify
us before your game time we will have a Game Operator there waiting for you and will keep your
payment.

Weather and conditions Outdoor games operate rain or shine – please dress appropriately for the
weather. One umbrella per team is highly recommended on days with a chance of rain.

Other notes Please bring your reading glasses if you will need them to see the clues. Please note
that game routes for outdoor games cover approximately 2km. While the game is not strenuous,
walking is involved and players will be on their feet for the duration of the game. Players are
responsible for making sure they are able to complete the game.

  • I agree to stay at home if I have cold or flu symptoms and to wash my hands/use hand sanitizer as
    needed.
  • I also agree to follow current public health guidelines while attending a Vancouver Mysteries game or
    special event. These rules may include:
    ● Presenting proof of vaccination and photo ID.
    ● Maintaining physical distancing.
    ● Wearing a mask.
  • Additional Recommendations:
    ● Pay online and sign digital waivers online to help keep games contactless (mandatory if unable
    to wear a mask during the game).
    ● Take extra precautions if someone on their team has a higher risk for serious illness from
    COVID-19.
  • I understand that Vancouver Mysteries may cancel a game/eject a player when rules are not followed,
    no refunds.
  • I understand that I must return all game gear within the 2 hour time limit. Late returns disrupt other
    games. Late charges apply for outdoor games ($70 per game kit). Replacement costs for missing or
    damaged kits will be charged to the organizer who booked your game ($300 per outdoor kit, $2000
    for full replacement of portable game equipment)).
  • I agree that I will arrive prepared to play and that I’m responsible to make sure I am able to complete
    the game. I will bring my reading glasses if I need them to see the clues and game materials.. I
    understand game routes for outdoor games cover approximately 2.5km and, while the game is not
    strenuous, walking is involved and players may be on their feet for the duration of the game. I will
    dress appropriately for walking this distance and for the weather (games operate rain or shine, bring
    one umbrella per team!).
  • I understand that if I am attending a Vancouver Mysteries special event, I am also responsible to
    follow any guidelines or rules communicated by the venue.

TERMS AND CONDITIONS [updated September 23 2021]

Health and Safety The Vancouver Mysteries team is committed to following all directions from medical health officers
and our regional health authority as well as orders, guidance, recommendations and notices issued
by the provincial health officer. We hope that Organizers will choose to pay online and that all
attendees will sign digital waivers online to help keep games contactless (mandatory if unable to wear
a mask during the game).

Please read our COVID-19 Safety Plan for the most up to date information about group sizes, masks,
proof of vaccination, etc:
https://vancouvermysteries.com/about-vancouver-mysteries/covid-19-safety-plan/.
Or, refer to province-wide and regional health restrictions here: https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions.

Virtual Games Take Place on Zoom Your organizer will receive an email invitation containing the
link to a Zoom room after a deposit payment is made. Organizers agree to share this information with
guests (please check your junk or spam folder for emails from [email protected] before
you contact us to re-send your location/link).

Maximum Game Time This booking is for a specific time slot and if you arrive late you will have less
time to play. (Play time includes the game introduction, score calculations and game ending. It may
also include signing of waivers, attendance and/or payment transactions if these are not completed
before your time slot begins. Plan to arrive 5 minutes early ready to play! Approximate game times:
60 minutes (Big Top Werewolf, Super Trivia) or 2 hours (Project Pegasus). Actual game duration
varies by group/team, depending on the degree of mobility, team dynamics/skills, and the size of the
group. Please allow for the maximum game time if you are scheduling other activities.
Game size Games that exceed the maximum team size will be divided randomly into teams by the
Game Operator. Pegasus Project: maximum 6 players per team (maximum 36 players per Zoom
room). Big Top Werewolf: up to 10 players per team (maximum 36 players per Zoom room). Super
Trivia: team size at your discretion (very flexible, maximum 300 players per Zoom room). Organizers:
if you have a specific team size request or would like to determine teams ahead of time, please
contact us so we are prepared for your game.

Age restrictions All games require at least one adult (either playing or supervising). Younger children
often enjoy the games when they are teamed up with adults and/or older siblings. A Parent/Guardian
must be in the room and coordinate with the Game Operator via Zoom during games with participants
under the age of 16. You know your kids best but here are our general guidelines. The Case of the
Hotel Detective and Super Trivia: ages 14 and up. The Pegasus Project: ages 12 and up. Heroes &
Villains Family: ages 8 and up. Big Top Werewolf: ages 5 and up.

Game Operators All games come with at least one Game Operator. Virtual Games:are fully hosted
by a Game Operator (they are present for the entire game). The Case of the Hotel Detective: may
include two Game Operators – one who is present for your entire game via Zoom and one who
delivers the games via contactless pick up and drop off.

Times All times are in the Pacific Time Zone (Vancouver BC) UTC/GMT -8 hours

Prices All prices quoted are subject to availability and in Canadian dollars. Prices that are quoted do
not include taxes. Gratuities are kindly accepted.

Payment Request your booking and watch for a confirmation by email with a request for payment of
a 50% deposit to secure your spot. Confirmation of number of players and full payment due at least
24 hours before the game. If the booking is made within 4 business days the entire amount is due
instead.

Waivers We are not responsible for illness or injury of players during a game. Players are required to
sign a liability release form (waiver) before the game start. The game organizer will receive an email
with a link to the digital waivers – please share this with every player. Parents/Guardians are required
to sign the release on behalf of participants of minor age (under age 19) and a Parent/Guardian must
accompany each player or group of participants under the age of 16. If you are booking a game for a
group of minors it is your responsibility to inform us and get the waivers signed. If waivers are not
signed 2 hours before game time, we reserve the right to cancel your booking.

Cancellation Policy Cancel a game up to 24 hours before the booking or the game providers will
keep your payment (no charge to reschedule or postpone a game once up to 48 hours before the
booking).

Other notes Please bring your reading glasses if you will need them to see the clues.

  • I understand this booking is for a specific time slot and if I arrive late I will have less time to play the
    game. (Play time includes the game introduction, score calculations and game ending. It may also
    include signing of waivers, attendance and/or payment transactions if these are not completed before
    your time slot begins. Plan to arrive 5 minutes early ready to play and test your equipment ahead of
    time.)
  • I understand that online games rely on external factors such as: an internet connection, Zoom software and computers. Tablets and phones are not recommended for our games. If there are any connectivity/connection issues a refund may only be offered if it’s deemed to be a problem with the Vancouver Mysteries game or our Game Operators

Notice something wrong? We appreciate your detective skills and we’re listening! Please contact us.

*Note: you will be asked to agree to our Terms and Conditions, they are included in our digital waivers. The organizer and each attendee at a game (including parents/guardians/teachers) must sign a digital waiver. Our Terms and Conditions may change from time to time. In the case where there is a discrepancy between the information provided on this page and the information provided in the digital waiver, the version of our Terms and Conditions in our waivers platform will always be the most up-to-date. Notice something wrong? We appreciate your detective skills and we’re listening! Please contact us.