TERMS AND CONDITIONS
Customer Responsibilities These recommendations are based on the BC Restart plan and may change over time if new orders, rules or guidelines are released. When booking a Vancouver Mysteries game, particularly when you’re seeing friends and family outside your bubble we ask our customers to:
- Keep 2 metres of physical distance from those who are outside your bubble and limit your time together.
- Take extra precautions for those at higher risk for serious illness from COVID-19, including older people and those with chronic health conditions.
- Stay at home when you have cold or flu symptoms.
- Practice good hygiene.
- Keep physical distancing, as much as possible when in the community and where not possible, consider using a non-medical mask or face covering
We reserve the right to cancel a game if the players are not following BC Restart guidelines, no refunds. For more information about changes to game operation please read our COVID-19 Safety Plan.
Meeting point (Outdoor Games and Special Events Only) You will receive an email with instructions, a surveillance photo, and a link to a map showing the secret location of your game start-point. Please check your junk or spam folder before you contact us to re-send.
Game time Your booking is for a two-hour time slot. Game time is 2 hours from the game start time you selected. This includes the game introduction and game ending. Please make sure everyone arrives a few minutes early with their waivers signed if you want the full time to solve your mystery! All players must return the game kits within the time limit. Late returns disrupt other games. Late charges apply for outdoor games ($70 per game kit). Missing or damaged kits will be charged to the organizer ($300 per outdoor kit, $2000 for full replacement of indoor kit).
Duration Game duration varies by team, depending on the degree of mobility, team dynamics/skills, and the size of the group. Please bear this in mind when planning the rest of your day. Please allow for 2 hours of game time if you are scheduling other activities.
Team Size Games that exceed the maximum team size will be divided into teams and each team will be provided with a game kit. Outdoor Games – maximum team size is 6 players. Examples: a game of 6 players plays together as 1 team. A game of 8 players is divided into 2 teams of 4 players each; a game of 30 players is 5 teams of 6 players each. Teams are asked to physically distance from other teams during the entire game. You can request additional teams if you require them to maintain physical distancing between bubbles ($15 additional charge per game kit). Pop Up Mysteries are restricted to 10 players per game and they must all be from the same bubble because it is not possible to maintain physical distancing during play. Examples: a game of 10 players plays together as 1 team. A game of 11-20 players would be divided into two teams, playing two games simultaneously and competing against each other for the best time.
Game size Outdoor Games – each of the 3 games available can accommodate a maximum of 36 players (6 teams of 6 players each). Larger bookings of more than 10 players are the same price per player, but include a pre-game competition as teams compete for the starting order plus the options to customize your game (contact us for details). If you prefer this version, book a game for at least 11 players (11 players not required to play, they just have to pay). Pop Up Mysteries – one game can accommodate a maximum of 10 players (up to 50 players can play the same game simultaneously in 5 teams of 10 players each).
Age restrictions Outdoor Games – a Parent/Guardian must accompany each team of participants under the age of 16 – every team must have one adult. Pop Up Mysteries – a Parent/Guardian must be in the room and coordinate with the Game Operator via Zoom during games with participants under the age of 16.
Game Operators Game Operators will guide you through contactless pick up and drop off of game kits. By agreeing to the Terms & Conditions you agree to follow their instructions and maintain physical distancing. Every Pop Up Mystery Game includes two Game Operators – one who is present for your entire game via Zoom and one who delivers the games via contactless pick up and drop off.
Prices All prices quoted are subject to availability. Prices that are quoted do not include taxes or fees. Gratuities are kindly accepted.
Payment Outdoor Games – Choose from the dates and times available for games up to 10 players, pay for your game and watch for an email with further instructions – it’s all automated! More than 10 players? Pick any date and time that works for you and make your booking request. Once we accept the booking, you will receive an email with a request to pay. Payment of a deposit secures your spot on our calendar. Full payment is due before your game time. Pop Up Mysteries – Request your booking and watch for a confirmation by email with a request for a payment of $250. This is the cost of a 5 player game. If you have more than 5 players or your game is more than 5km away from our office, it acts as a deposit and will secure your spot on our calendar – we will check in with you for your final numbers closer to game day and collect the balance then. The balance is due 24 hours before your game time, otherwise we reserve the right to cancel your booking and give your time slot to another group.
Waivers We are not responsible for illness or injury of players during a game. Players are required to sign a liability release form (waiver) before the game start. Parents/Guardians are required to sign the release on behalf of participants of minor age (under age 19) and a Parent/Guardian must accompany each team of participants under the age of 16 (maximum team size – 6 players). Groups of minors and private bookings: we will provide the game organizer with a link to our online waivers. We can also send you waivers to print out and sign at your request. If you are booking a game for a group of minors it is your responsibility to inform us and get the waivers signed. If waivers are not signed 24 hours before game time, we reserve the right to cancel your booking.
Age restrictions Outdoor Games – a Parent/Guardian must accompany each team of participants under the age of 16 (maximum team size – 6 players). Pop Up Mysteries – a Parent/Guardian must be in the room during games with participants under the age of 16.
Cancellation Policy You can cancel right up to your game time. In return, we hope you will choose to reschedule rather than ask for a refund. If you don’t notify us before your game time we will have a Game Operator there waiting for you and will keep your payment.
Weather and conditions Outdoor games operate rain or shine – please dress appropriately for the weather. One umbrella per team is highly recommended on days with a chance of rain.
Other notes Please bring your reading glasses if you will need them to see the clues. Please note that game routes for outdoor games cover approximately 2.5km. While the game is not strenuous, walking is involved and players will be on their feet for the duration of the game. Players are responsible for making sure they are able to complete the game. Please dress appropriately for walking this distance and for the weather. Participants of Pop Up Mysteries are also responsible to follow any guidelines or rules communicated by the venue.
*Note: you will be asked to agree to our Terms and Conditions during the booking process. Our Terms and Conditions may change from time to time. In the case where there is a discrepancy between the information provided on this page and the information provided when you book online, the version of our Terms and Conditions in our booking platform will always be the most up-to-date. Notice something wrong? We appreciate your detective skills and we’re listening! Please contact us.