TERMS AND CONDITIONS [updated September 23 2021]
Health and Safety The Vancouver Mysteries team is committed to following all directions from medical health officers
and our regional health authority as well as orders, guidance, recommendations and notices issued
by the provincial health officer. We hope that Organizers will choose to pay online and that all
attendees will sign digital waivers online to help keep games contactless (mandatory if unable to wear
a mask during the game).
Please read our COVID-19 Safety Plan for the most up to date information about group sizes, masks,
proof of vaccination, etc: https://vancouvermysteries.com/about-vancouver-mysteries/covid-19-safety-plan/.
Or, refer to province-wide and regional health restrictions here: https://www2.gov.bc.ca/gov/content/covid-19/info/restrictions.
Secret Start Location Your organizer will receive an email with instructions and the secret starting
location approximately 3 days before the game date.Organizers agree to share this information with
guests (please check your junk or spam folder for emails from [email protected] before
you contact us to re-send your location/link).
Maximum Game Time This booking is for two hours. If you arrive late you will have less time to play.
Game time begins at the time you chose during the booking process, not the time you arrive. It
includes the game introduction, score calculations and game ending. It may also include signing of
waivers, attendance and/or payment transactions if these are not completed before your time slot
begins. (Plan to arrive 5 minutes early ready to play!
Team Size Maximum team size is 5-6 players. Games that exceed the maximum team size will be
divided into teams and each team will be provided with a game kit.Examples: a game of 6 players
plays together as 1 team. A game of 8 players is divided into 2 teams of 4 players each; a game of 30
players is 5 teams of 6 players each. Teams are asked to physically distance themselves from other
teams during the entire game. You can request additional teams if you require them to maintain
physical distancing ($15 additional charge per game kit). Portable Games: this game does not allow
for physical distancing. Players gather around the evidence at a table. Multiple games can be run
simultaneously with physical distancing between tables (up to 10 players per game).
Game size Outdoor Games accommodate a maximum of 48 players per game (8 teams of 6 players
each) with the exception of Heroes & Villains Family which is 40 players per game (8 teams of 5
players each). Larger groups play different games simultaneously in a Mega Mystery (up to 144
Age restrictions All games require at least one adult (either playing or supervising). Younger children
often enjoy the games when they are teamed up with adults and/or older siblings. A Parent/Guardian
must accompany each team of participants under the age of 16 – every team must have one adult.
You know your kids best but here are our general guidelines. Crime in Downtown, Heroes & Villains,
Secret Mission, The Pegasus Project: ages 12 and up. Heroes & Villains Family: ages 8 and up.
Game Operators All games come with at least one Game Operator. Game Operators will guide you
through contactless pick up and drop off of game kits, start your game and then end your game by
calculating your score and awarding team certificates. By agreeing to the Terms & Conditions you
agree to follow their instructions. The actual game is self-guided -you follow a map and complete
challenges as you explore downtown Vancouver’s architecture, historical landmarks, parks and public
art. You will not intentionally encounter any Vancouver Mysteries staff along the game route. Do not
call us and ask for help solving the mystery – if you get stuck, move on to the next challenge.
Times All times are in the Pacific Time Zone (Vancouver BC) UTC/GMT -8 hours
Prices All prices quoted are subject to availability and in Canadian dollars. Prices that are quoted do
not include taxes. Gratuities are kindly accepted.
Payment We hope you will pay online to help us keep our games contactless – look for a link in your
booking confirmation. Paying separately? Ask your friends to email [email protected]
with your game date and time and the number of players they want to pay for and we’ll send them a
link to pay online. Or reach out if you want to pay by a card with tap at the game (no swiping, no
cash). More than 10 players? Pick any date and time that works for you and make your booking
request. Once we accept the booking, you will receive an email with a request to pay. Payment of a
deposit secures your spot on our calendar. Full payment is due 24 hours before your game time.
Waivers We are not responsible for illness or injury of players during a game. Players are required to
sign a liability release form (waiver) before the game start. The game organizer will receive an email
with a link to the digital waivers – please share this with every player. Parents/Guardians are required
to sign the release on behalf of participants of minor age (under age 19) and a Parent/Guardian must
accompany each team of participants under the age of 16. Groups of minors and private bookings:
we can also send you waivers to print out and sign at your request. If you are booking a game for a
group of minors it is your responsibility to inform us and get the waivers signed. If waivers are not
signed 2 hours before game time, we reserve the right to cancel your booking.
Cancellation Policy In response to COVID-19 we have temporarily changed our cancellation policy
so you can adjust the number of players attending or cancel your entire game right up to your game
time. In return, we hope you will choose to reschedule rather than ask for a refund. If you don’t notify
us before your game time we will have a Game Operator there waiting for you and will keep your
Weather and conditions Outdoor games operate rain or shine – please dress appropriately for the
weather. One umbrella per team is highly recommended on days with a chance of rain.
Other notes Please bring your reading glasses if you will need them to see the clues. Please note
that game routes for outdoor games cover approximately 2km. While the game is not strenuous,
walking is involved and players will be on their feet for the duration of the game. Players are
responsible for making sure they are able to complete the game.
- I agree to stay at home if I have cold or flu symptoms and to wash my hands/use hand sanitizer as
- I also agree to follow current public health guidelines while attending a Vancouver Mysteries game or
special event. These rules may include:
● Presenting proof of vaccination and photo ID.
● Maintaining physical distancing.
● Wearing a mask.
- Additional Recommendations:
● Pay online and sign digital waivers online to help keep games contactless (mandatory if unable
to wear a mask during the game).
● Take extra precautions if someone on their team has a higher risk for serious illness from
- I understand that Vancouver Mysteries may cancel a game/eject a player when rules are not followed,
- I understand that I must return all game gear within the 2 hour time limit. Late returns disrupt other
games. Late charges apply for outdoor games ($70 per game kit). Replacement costs for missing or
damaged kits will be charged to the organizer who booked your game ($300 per outdoor kit, $2000
for full replacement of portable game equipment)).
- I agree that I will arrive prepared to play and that I’m responsible to make sure I am able to complete
the game. I will bring my reading glasses if I need them to see the clues and game materials.. I
understand game routes for outdoor games cover approximately 2.5km and, while the game is not
strenuous, walking is involved and players may be on their feet for the duration of the game. I will
dress appropriately for walking this distance and for the weather (games operate rain or shine, bring
one umbrella per team!).
- I understand that if I am attending a Vancouver Mysteries special event, I am also responsible to
follow any guidelines or rules communicated by the venue.