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FAQs Vancouver Mysteries2020-12-11T15:47:48-08:00

FAQs – FREQUENTLY ASKED QUESTIONS

What is Vancouver Mysteries?2023-06-12T16:03:12-07:00

Game Operator in costume as a dectiveVancouver Mysteries is a locally-owned mystery game company that runs themed outdoor mystery games on the streets of downtown Vancouver. In a Vancouver Mysteries game you and your friends are the heroes of your very own adventure! You’ll navigate from location to location as you find clues, complete challenges, and solve the mystery. We supply the kit, you solve the mystery. You will meet our Game Operators at the beginning and end of the game and there is no app to download or screentime involved in our outdoor games. 

We also have an indoor mystery game we can bring to you and virtual mystery games, and recently we have added several virtual party games to the mix.

Read more about Vancouver Mysteries by visiting our page: Who is Vancouver Mysteries.

What Our Guests Have to Say:

“It was fantastic! We were running (since we are all so competitive) all over Gastown looking for clues. It was so much fun! Tanya was very nice, friendly and flexible (we added someone last minute). Everyone that attended said they had a fantastic time and would do it again. Thank you Tanya, we will be back!”
Susan from Calgary, AB

“Be prepared to think outside the box to uncover puzzles, codes, and other fun activities!!! It’s like a live game of Clue!”
Katherine from Surrey, BC

“EXACTLY what we were looking for, for our Team building Fun day. All the work was already done, we just had to show up!”
Clyde, Vancouver, BC

How much does it cost?2023-06-12T16:03:04-07:00

The price for outdoor games is $35/player plus GST – this includes our daily games, private bookings, some special events and our Mystery Nights. Portable Games start at $250 plus fees and taxes (up to 5 players). We also have group rates and rates for field trips.

Where do the games start and end?2023-06-12T16:02:57-07:00

Our outdoor games take place around downtown Vancouver. Exact starting location varies depending on your group size and the date you book, but all our starting locations will be within a 5 minute walk from Waterfront Station (but not AT Waterfront Station). The end location will be the same as the start location unless special arrangements have been made (private bookings only).

Are the games suitable for children?2023-06-12T16:02:38-07:00

Vancouver Mysteries games take place on the streets of downtown Vancouver. Our Heroes and Villains Family game primarily takes place in plazas, paths and the seawall but the route also includes crossing streets and keeping clear of bike paths. At least one adult must accompany each team. 

Crime in Downtown is a murder mystery, Secret Mission is about a plot to destroy the city, Heroes and Villains is about a super villain trying to drown the city (and planet) in rain and jungle. Ghost Patrol subject matter includes murder, religious/superstitious numbers and symbols and fatal accidents. If Vancouver Mysteries outdoor games were movies they would probably get G ratings: there is no mature language, no violence, no nudity, etc. We describe most of our games as fun for ages 12 and up based on the level of difficulty of the puzzles, reading level and subject matter.. We have one game designed for kids ages 6 and up: Heroes and Villains. We let parents/legal guardians decide what is appropriate for their children.

We enjoyed this adventure from beginning to end. It was so much fun and there was an incredible amount of effort put into planning this event. We had a group of 9-12 yr olds on a WET Vancouver night and we loved every minute! Can’t wait to do this again!
Ollejules, TripAdvisor
Can small groups play Vancouver Mystery games?2023-06-12T16:02:27-07:00

You only need 2 players to play a Vancouver Mysteries game!

We have games for 2-6 players available every 30 minutes throughout the day – check our calendar for availability.

Date Night

Avoid the awkward small talk of a first date by solving a murder together, or try something different for date night by playing our spy game (followed by martinis, of course!). Or use your superpowers to save the planet together (no big deal, right?!).

Visiting Vancouver?

The route of each game is carefully designed to pay homage to Vancouver history, architecture and culture as players explore an exciting fictional world. By the end of the game you will know the city better than some locals. Maps provided.

It was fun. Easy to book. Great date night surprise. Highly recommend.
Had a great time exploring Vancouver; it was an awesome way to see more of the city without having some droning tour guide explain it.
Can I book a large private game?2023-06-12T16:02:05-07:00

Outdoor Games

If you have more than 6 players in your group, you can book a private game online by selecting the Outdoor Mystery Games – 7+ Players option on our booking page. You get to select any date or time on the calendar that works for you. Otherwise, we have daily public games running every 30 minutes, 7 days a week, 362 days per year – sign up your team of 2 t0 6 players and compete against other teams for the top score.

Private games up to 48 players compete in teams (max 8 teams, max team size 6 players). Form your teams and come up with team names ahead of time to get the competitive spirit building.

Private games of more than 8 teams compete in a Mega Mystery – more than one game is played simultaneously and teams from both games compete against each other for the highest score. So much FUN for up to 192 players simultaneously!

Virtual Games

Book a private virtual mystery game for up to 200 players (max team size: 10 players). Larger groups can play in different rooms simultaneously.

Vancuver Team Building
Fun teambuilding! Our team won the game! It was truly a team-effort. The games accomplished the objective, it brought the strength out of the team players and made us work together well.
Claire C
I was looking for a fun team event for our department, and didn’t want to fall in to the same old bowling or golf. I was not disappointed! Vancouver Mysteries was so fun to work with – planning a date and time and the game we wanted to play was done with ease. We broke in to 3 groups for our 15 players and spent the afternoon laughing, figuring out puzzles and exploring some of downtown Vancouver. I will totally do this again with friends. Vancouver Mysteries would be great for any stag/stagette, team event, corporate group event or even just grab a friend and join a team! This is outdoors and although it isn’t awesome to be in the rain all the time I still posted this as a rainy day activity as you can do it rain or shine – just bring an umbrella – I think it would add to the excitement and theatrics of the game!
Erin O, Tripadvisor

Virtual Game Night

Join the circus, complete challenges and solve a mystery! This game is fully-hosted by a Vancouver Mysteries Ringmaster, who guides your team(s) through 6 circus acts that will get you out of your seats and howling with laughter (like a werewolf?). Book the game and invite your friends and let us do the rest!

Murder Mystery

This is a fully-hosted role-playing game experience for 6 to 12 players. Unlike our other virtual games, this is not a team effort and there are no puzzles to solve. Instead, players try to outwit each other and form alliances while they solve a mystery – it’s every pirate for themselves! Can you solve the murder before your friends make you walk the plank?

Trivia Game Show

Have you ever wanted to be a contestant on a game show? Here’s your chance! Host a virtual game night for 6 to 300 of your friends or coworkers. Super Trivia is an interactive, multimedia trivia game with many mystery-themed categories to choose from. A live game show host will meet you online to put you into teams, run your game and keep score.

Are Vancouver Mysteries games fun for adults?2023-07-07T12:13:48-07:00

PRIVATE GROUPS

Fun for adults! Celebrate a special event or activity with a Vancouver Mysteries game.

Team Building

Fun teambuilding! Our team won the game! It was truly a team-effort. The games accomplished the objective, it brought the strength out of the team players and made us work together well.
Claire C, Tripadvisor

Birthday Parties

We booked a private game for our group of 8 friends visiting Vancouver for my fiance’s 30th birthday. It was so fun! The puzzles are challenging without being frustrating and could work to include a range of ages in your group. We did Crime in Downtown and got a great feel for the area while solving our crime as well as learning a bit about the history of gastown. Our coordinator was great and we really had the best time. I would recommend this for almost anyone! Well worth the $.
Joslyn M, Tripadvisor

Stagettes

I organized the Crime in Downtown game for my friend’s stagette party this past weekend and it was super fun! Our group split into two teams and we had such a great time solving the riddles and figuring out the answers to the clues. The game takes you all around Gastown and it’s very cleverly done.
Allison B, Tripadvisor

How Does it Work?

Book your private game online, by phone or by email. We just need to know the number of people, the game you want to play, date and time and one mobile phone number for someone who will be at your game.

Your group will be divided into teams to compete for the top score – imagine popular tv show Amazing Race but while a mystery story unfolds. We can also work with you to customize the experience and make it extra special! Examples: we have a fedora with a white veil for bachelorette bookings, capes for special superhero guests, custom start/ends at nearby restaurants or hotels and we can also distribute prizes.

Book now! It’s so easy to book and you can change your number of players or even cancel for a full refund up to 24 hours before your game time.

We usually require a 50% deposit to reserve a spot on our calendar. If you are an event planner, tour operator or teacher we have more flexible payment options. Please contact our Experience Team to set this up.  778-707-1962 or [email protected].

How Does it Work?2023-06-12T16:01:19-07:00

Mystery games! You might be wondering, ‘How does it work?’

OUTDOOR MYSTERY GAMES

If you’ve played an escape room game before you already know what to do – you book your game online and then show up at the address provided to play and follow the instructions. The main difference is that most Vancouver Mysteries games are played outdoors and the play area covers approximately 2km instead of a locked room. Note: we also have a pop-up mystery game that we can bring to any location. It is like a portable escape room or table top escape room but it is still 100% a Vancouver Mysteries experience, with Vancouver Mysteries Game Operators and a game certificate at the end of the game. And we have virtual games – where you meet us online in a Zoom room.

VIRTUAL GAMES

Virtual games are very easy – once you’ve paid for your booking, we will send you an invitation to share with all of your guests (including a link to your online game). You just have to show up and we do the rest!

What if I Have Questions?

Check out our list of frequently asked questions about Vancouver Mysteries games.

The Experience Manager is available on the Mystery Hotline (778-707-1962) or by email ([email protected]) to help you arrange your game and the Game Operators meet you at the game start.

Do you offer scavenger hunts in downtown Vancouver?2023-06-12T16:01:27-07:00

Standard scavenger hunts are played outside and participants are given a list of objects to collect. We like to think we have taken scavenger hunts to the next level. In a Vancouver Mysteries game, players complete challenges to collect clues while a story unfolds. A game book guides players through the story while a map leads them to parts of downtown Vancouver that even locals are surprised to discover! For more information about how Vancouver Mysteries games work, please visit read the How Does it Work? FAQ.

Are you an escape room?2023-06-12T16:01:35-07:00

Vancouver Mysteries is not an escape room company, although we have some similarities.

Outdoor Escape Rooms

In fact we’ve noticed that other game companies are now offering outdoor mystery games and calling them “outdoor escape rooms” (even though you don’t actually escape anything). It makes sense because in both cases, players complete a series of challenges and collect clues to solve a mystery.

You are playing outside – you are not locked in a room! Games cover approximately 2 km of downtown Vancouver. Vancouver Mysteries games are scored out of 100 points. The time limit on an escape room game is generally 1 hour. The time limit on Vancouver Mysteries outdoor games is 2 hours. Escape rooms have a maximum capacity, while at Vancouver Mysteries, we can accommodate 2-40 players for one game or up to 120 players for a Mega Mystery! Also multiple teams can compete for the top score in the same game at the same time – this is not possible with indoor escape rooms.

Portable Escape Room

If you are looking for an indoor event we have a murder mystery game that we can bring to you. The Case of the Hotel Detective can be played indoors or outdoors. A private investigator has been killed and you have 90 minutes with the evidence – can you solve the murder?

Virtual Escape Room

Meet a Game Operator online and play a virtual mystery game! Again, you are not really “escaping” any place BUT you will: explore virtual locations, solve challenges and collect clues. This game is very interactive.

There are lots of Vancouver escape rooms, but there is only one Vancouver Mysteries!

Game Duration: how long does the experience last?2023-06-12T15:56:49-07:00

Game time varies by team, depending on the degree of mobility, team dynamics/skills, and the size of the group. Please bear this in mind when planning the rest of your day and allow for at least 2 hours  if you are scheduling other activities.

Your booking is for a two-hour time slot. Game time is 2 hours from the game start time you selected. This includes the game introduction. Please make sure everyone arrives at least 5 minutes early if you want the full time to solve your mystery! After players return team scores are calculated, certificates are awarded and (if more than one team is playing) the winner is announced. This part of the experience may extend the game past two-hours if teams required the full two hours to solve the mystery.

You can find more information about your game time on our Terms and Conditions page.

What is your cancellation policy?2023-06-12T15:56:57-07:00

If you book a game through a ticketing platform, their cancellation policy will apply. They collect the payment on their end and refunds must be arranged directly through them (ie Fever, Viator, Get Your Guide).

If you book a private game for your team building activity, special event (stagette, birthday party), field trip or tour group you can cancel up to 24 hours before your game time for a full refund. You can also adjust your number of players up to 24 hours before your game time, when full payment for your booking is due*.

*We have special payment arrangements (ie Net 30) with some tour operators and schools, please contact our Experience Team directly to set this up.

 

What should I bring?2023-06-12T15:57:39-07:00

We provide everything you need to solve the mystery. Please dress appropriately for the weather, and wear comfortable walking shoes. 1 umbrella per team is recommended if rain is in the forecast, and gloves for colder days. Be sure to bring your reading glasses if you require them to see the clues.

Do we need a phone to solve the mystery?2023-06-12T15:57:13-07:00

We  require a contact number for each booking and we recommend having one cell phone with each team in case of emergency; however games can be a 100% phone-free experience. Unplug and enjoy yourself! You are provided with a real map and a game book, plus tools and artifacts for this real-life adventure. No apps, no screen time.

Crime in Downtown asks players to phone a number -if you do not have cell service, the Game Operator can provide you with the clue at the end of the game.

Secret Mission asks players to text a code to Mission Control – if you do not have cell service you can provide this code to the Game Operator at the end of the game.

Ghost Patrol asks players to use a QR code during one challenge – if you are unable to do this your Game Operator can assist you at the end of the game. 

Sometimes we ask teams to text us when they arrive at the start/end location of the game. If that is not possible, just show up and look for us there. Will this be too easy/too difficult for my group?

 

Are games weather dependent?2023-06-12T15:58:01-07:00

Our games run rain or shine. If you look at the forecast leading up to the game day and decide to change your mind, refer to our cancellation policy for options. 

What if our number of players changes?2023-06-12T15:57:49-07:00

Private Bookings Only: You can adjust the number of players up to 24 hours before your game time if necessary – we are very flexible. You can often add players to your game right up to the last minute but always check with us first – we need to confirm we have enough game kits for your additional players. 

You can find our cancellation policy on our Terms and Conditions page.

 

I have a group of 7 players. Can we play together?2023-06-12T16:04:44-07:00

Sign up in teams of 2 to 6 players for the same time slot to compete against each other in the same game or book a private game just for you and your friends. 

The maximum number of players per team is 6 players (5 players for the kids game). Our team sizes are based on extensive testing to make sure each player has an opportunity to actively participate with the game materials. It also prevents congestion on sidewalks and other stops along the route during outdoor games.

Are your games wheelchair accessible?2023-06-12T15:58:15-07:00

The game route for Crime in Downtown is fully accessible. Secret Mission and Heroes & Villains both include stairways. Heroes and Villains is usually stroller-friendly but in the case where an elevator on the route isn’t operating, your stroller would need some help up a few flights of stairs (good thing you’ll have a whole team there to help!). Secret Mission and Ghost Patrol both have one challenge that requires you to access an area via stairs but there is another  entrance point by ramp around the corner or nearby  (if you can’t locate the access point please call us 778-707-1962 and we’ll provide directions).

Do you have bathrooms?2023-06-12T15:58:29-07:00

Some of our start locations have access to a restroom but they may not always be open. There are restrooms around the city along the game route (examples: shopping mall food court, etc.).

How much walking is involved? Do you provide mobility aids?2023-06-12T15:58:40-07:00

There are places to rest and coffee shops along the way, but please be prepared for a 2 – 2.5 km walk or approximately 2 hours of walking.

If you have any concerns about mobility please contact our Experience Team – some of our game routes make it possible for a player on your team to stop and rest and then join your team later in the game. You can also request to extend your game time – please request this in advance and we will do our best to accommodate it (not always possible because it is dependent on our other games scheduled and hours of operation).

Can we play your games outside of downtown Vancouver?2023-06-12T15:58:47-07:00

Outdoor Mystery Games

Vancouver Mysteries outdoor games were carefully designed to incorporate city landmarks, iconic architecture, and public art and can not be moved. They are unique experiences only available in Vancouver BC Canada. 

Private Bookings – you can customize your start and end location to a nearby restaurant, hotel pub, or office as long as it is within a short walking distance of the game route. Please contact our Experience Manager for more details.

When is this game coming to my city?

If you would like to invest in an outdoor mystery in your city, you are invited to contact us for more information.

Indoor Mystery Games

Our indoor games are portable games -we bring them to you! You can book our indoor games for your private party (birthday, stagette, house party, game night) or work event (team building activity, conference, ice breaker, staff party). Or, watch for special events – Pop-Up Mystery Games at secret locations in select cities.

Partnerships for Pop-Ups

If your venue would like to host a Pop-Up mystery please get in touch.

Can you shorten your games?2023-06-12T15:59:01-07:00

Our games are designed to last between 1.5 and 2 hours with the story unfolding as the players attempt to solve the mystery.  Unfortunately we cannot remove any part of the story to shorten the game as it will disrupt the mystery and would leave players missing out on clues and answers.

How difficult are your games?2023-06-12T15:59:24-07:00

Our games are designed and extensively tested with the goal that they can be completed in around two hours by a team of 2 to 6 players. The challenges and puzzles vary in difficulty, with some easier and some harder. Each team is scored out of 100 points. It’s very rare that a team doesn’t complete the game. It’s also very rare for a team to get a perfect score. Players of all ability levels can play our games and have fun. 

For younger players we recommend superhero adventure Heroes and Villains Junior. This game is designed for families with younger children and is the least difficult of our games.

Is Vancouver Mysteries a good choice for a stagette?2023-06-12T16:01:10-07:00

Stagette group playing Secret Mission in Downtown Vancouver

Stagettes, Stags, Jack and Jill Parties

Our games are very popular with stagettes, stags and Jack and Jill parties. Vancouver Mysteries games get everyone moving around and working together.

For more information, check out our Bachelorette page

Can we choose our own teams and team names?2023-06-12T16:00:16-07:00

Teams playing Crime in Downtown while disguising themselves with fake mustaches. The short answer is: Yes!

Daily Games – when you purchase tickets you choose the number of players and that forms your team. If you want to sign up more than one team you can purchase more tickets for the same time slot. We will ask you for your team name when we are preparing your certificate at the end of the game.

Private Groups – Our Experience Team can confirm team sizes for large groups – groups are divided evenly into teams of 5-6 players or by special request.

Plan to have your game organized into teams and team names before you arrive. This encourages the competitive spirit! If you choose your teams ahead of time, it also allows you to coordinate costumes or colour-code the separate teams. Dressing up isn’t required, but can add to the fun! We recommend fake moustaches, fedoras, superhero masks and capes, magnifying glasses, and detective badges for your disguises.

Stores Nearby 

Dressew Supply – 337 West Hastings Street

Dollarama – 555 West Hastings Street

Are your games a dog friendly activity in downtown Vancouver?2023-06-12T16:00:58-07:00

Yes, as long as you obey the local bylaws and take responsibility for your furry friend’s conduct your dog is welcome! Please note that our start location may not always be dog friendly so it is best to let us know ahead of time if your dog will be joining you. Otherwise, we may need to start your game separately after the other teams are sent out.

Family playing game with their dog

Can we customize our start or end location?2023-06-12T16:00:43-07:00

Yes, private bookings can arrange a custom start or end location at a local restaurant, bar, or offices as long as they are nearby.

Email our Experience Manager to make arrangements or to receive a list of nearby restaurants.

What are your terms & conditions?2023-06-12T15:56:31-07:00

You will be asked to agree to our Terms and Conditions during the booking process. Each player is also asked to agree to them when they sign a digital waiver (required to participate in a game). They are also available on our Terms and Conditions page.

Is Vancouver Mysteries affiliated with Cluedupp Games?2023-06-12T11:52:54-07:00

Vancouver Mysteries is a locally owned mystery game company that operates themed mystery games daily all year long – it is not affiliated with CluedUpp or any other mystery game company or escape room. Vancouver Mysteries’ outdoor games were developed in-house and are completely unique, they are not licensed to anyone else. We are members of Destination Vancouver and the Greater Vancouver Board of Trade and support many schools, charities, nonprofits, sports teams and other organizations in the greater Vancouver area through the contribution of gift certificates for local fundraising. We also work with other local restaurants, theatre companies and attractions to support each other in promotional partnerships.

Vancouver Mysteries’ owner Tanya Bennett has lived in Vancouver since 1989. Vancouver Mysteries Game Operators are talented actors, writers, local business owners and filmmakers.

Cluedupp games are app-based games. Cluedupp designs murder mystery games and stages them in cities all over the world in large-scale one-day events.

Vancouver Mysteries games do not require use of a phone or tablet. Teams receive a game kit that includes a map, game book, artifacts and tools (with some surprises!). Players receive a badge (sticker) and teams are awarded a certificate at the end of the game. Private bookings of up to 120 players are popular with businesses and schools. Special events such as Mystery Nights also accommodate large groups.

Fun teambuilding! Our team won the game! It was truly a team-effort. The games accomplished the objective, it brought the strength out of the team players and made us work together well.

Claire C
I was looking for a fun team event for our department, and didn’t want to fall in to the same old bowling or golf. I was not disappointed! Vancouver Mysteries was so fun to work with – planning a date and time and the game we wanted to play was done with ease. We broke in to 3 groups for our 15 players and spent the afternoon laughing, figuring out puzzles and exploring some of downtown Vancouver. I will totally do this again with friends. Vancouver Mysteries would be great for any stag/stagette, team event, corporate group event or even just grab a friend and join a team! This is outdoors and although it isn’t awesome to be in the rain all the time I still posted this as a rainy day activity as you can do it rain or shine – just bring an umbrella – I think it would add to the excitement and theatrics of the game!
Erin O, Tripadvisor
Is there a promo code I can use?2023-06-12T15:56:14-07:00

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Group Rates

We also offer group rates for outdoor games of 30 or more players and we have group rates for virtual games and our portable games too. Contact us for info.

Field Trip Rates

We have a special rate for field trips, visit our field trip page.

Kids Under 6 Play For Free! 

Did you know you can add up to 2 kids under 6 years old to your team for free during the booking process? Book your game here. 

Is there a Groupon for Vancouver Mysteries?2023-06-12T11:50:45-07:00

Our travel partners may list us on Groupon but if you compare prices you will see the prices are the same if you book directly here. If you are booking through Groupon, please note that they may list prices in US dollars. Compare the prices you see to our prices at https://vancouvermysteries.com/book-a-vancouver-mysteries-game/.

Is Vancouver Mysteries affiliated with Cluetivity Games?2023-06-12T11:43:41-07:00

Vancouver Mysteries is a locally owned mystery game company that operates themed mystery games all year long. Vancouver Mysteries’ outdoor games were developed in-house and are completely unique, they are not available anywhere else. We are members of local organizations such as Destination Vancouver and the Greater Vancouver Board of Trade and support schools and organizations in the greater Vancouver area through the contribution of gift certificates for local fundraising. We also work with other local restaurants, theatre companies and attractions to support each other in promotional partnerships.

Vancouver Mysteries’ owner Tanya Bennett has lived in Vancouver since 1989. Vancouver Mysteries Game Operators are talented actors, writers, local business owners and filmmakers.

Cluetivity outdoor games are app-based, augmented reality games licensed to operators (often escape rooms) in towns all over the world – you can play the same game in many different locations whereas you can only play Vancouver Mysteries outdoor games in one specific place along a carefully designed route.  Cluetivity offers an outdoor spy game described as a city mission called Operation Mindfall which should not be confused with our spy game Secret Mission. In December 2020, Vancouver Mysteries began to offer Cluetivity’s virtual mystery The Pegasus Project. This is a game designed by Cluetivity but when you book the game through us, you interact with one of our Game Operators here in Vancouver.

Unlike other outdoor mystery experiences, Vancouver Mysteries outdoor games do not require use of a phone or tablet. Teams receive a game kit that includes a map, game book, artifacts and tools (with some surprises!). Players receive a badge (sticker) and teams are awarded a certificate at the end of the game. Private bookings of up to 192 players are popular with businesses and schools. Smaller games are popular with locals as well as tourists. Special events such as Mystery Nights also accommodate large groups.

Is this a fun sightseeing activity in Vancouver?2023-06-12T15:55:36-07:00

Vancouver Mysteries games are just as popular with tourists as locals, you don’t need to know your way around the city to play. In fact, following a map is part of playing each outdoor game and games are a unique sightseeing activity in Vancouver.

Maps – Vancouver Mysteries game kits are provided at the beginning of the game and include a map of the game route. Each of the outdoor games has its own unique map. Players explore parts of downtown up close – you will feel like a local after the game!

Do you sell gift cards?2023-06-12T15:53:39-07:00

Vancouver gift cards are a great gift idea, and we think digital gift certificates are even better. Easy to buy online and send. Buy a custom gift card here.

Are the games stroller-friendly?2023-08-23T09:34:09-07:00

The game route for Crime in Downtown is fully accessible. Secret Mission and Heroes & Villains both include stairways. Heroes and Villains is usually stroller-friendly but in the case where an elevator on the route isn’t operating, your stroller would need some help up a few flights of stairs (good thing you have your teammates there to help!). Secret Mission and Ghost Patrol both have one challenge that requires you to access an area via stairs but there is another  entrance point by ramp around the corner or nearby  (if you can’t locate the access point please call us 778-707-1962 and we’ll provide directions).

Can I bring kids under 6 years old?2023-06-12T11:50:20-07:00

Up to two children under 6 years old can accompany any team for free, as long as two players have paid to play. The maximum team size for most games is 6 players. Each team must include one adult. Two players must pay to form a team. We let parents/guardians decide if the game routes, game time and subject matter are appropriate for their kids.

Do you have birthday packages?2023-06-12T15:55:22-07:00

If you sign up for the daily games, the maximum team size is 5 or 6 players (depending on the game you choose) and one adult is required per team.

If you would like to make any special arrangements for a birthday party, please contact the Vancouver Mysteries Experience Team for a private booking. Options: a custom start/end location, use of a superhero cape for the special guest during the game, free adult chaperone for a team of kids, and more. We are also able to help you coordinate the booking so the game is a surprise for your special guest.

Birthdays for Kids

If you choose to play an outdoor game, there is a big food court nearby that kids love. Or there is Mink Chocolate Cafe – they have some very cool things on the menu including the chance to roast marshmallows right at your table and the best hot chocolate we’ve ever had! (Note: they are not a very big cafe so depending on the size of your group, it might not work.)

Are your games suitable for 11 year olds?2023-06-12T11:50:04-07:00

Some 11 year olds enjoy our all of our games while others might prefer our game for kids: Heroes & Villains. More info here.

Our Experience Team can help you choose the right game for your group. Call or SMS 778-707-1962.

Is Adult Supervision Required for Kids Games?2023-06-12T11:49:59-07:00

Each team of minors (players under 19 years old) must be accompanied by one adult (at least 19 years old). If the adult is not playing the game, they can accompany a team of up to 6 minors for free.

Private Games – Large Groups The maximum team size is 6 players – games of 7 or more players are divided into teams competing against each other for the top score. Each team of minors requires an adult to accompany them unless the Organizer requests otherwise in writing. The Organizer is responsible for collection of waivers from parents/legal guardians and an adult must be on site for duration of the game.

Are Vancouver Mysteries Games 19+?2023-06-12T15:54:59-07:00

Minors (under 19 years old) must be accompanied by one adult (at least 19 years old) during the game. If the adult is not playing the game, they can accompany a team of up to 6 minors for free.

Some Vancouver Mysteries Special Events may take place at a venue that is 19+. In that case, minors will be unable to play. Check individual listings for details.

 

Are Vancouver Mysteries games suitable for children?2023-06-12T15:52:49-07:00

Outdoor Games

Vancouver Mysteries games take place on the streets of downtown Vancouver. Our Heroes and Villains Family game primarily takes place in plazas, paths and the seawall but the route also includes crossing streets and keeping clear of bike paths. At least one adult must accompany each team.

Crime in Downtown is a murder mystery, Secret Mission is about a plot to destroy the city, Heroes and Villains is about a super villain trying to drown the city (and planet) in rain and jungle. Ghost Patrol subject matter includes murder, religious/superstitious numbers and symbols and fatal accidents. If Vancouver Mysteries outdoor games were movies they would probably get G ratings: there is no mature language, no violence, no nudity, etc. We describe most of our games as fun for ages 12 and up based on the level of difficulty of the puzzles, reading level and subject matter.. We have one game designed for kids ages 6 and up: Heroes and Villains. We let parents/legal guardians decide what is appropriate for their children.

How long does the experience last?2023-06-12T15:54:41-07:00

Outdoor Games

Game time varies by team, depending on the degree of mobility, team dynamics/skills, and the size of the group. Please bear this in mind when planning the rest of your day and allow for at least 2 hours game time if you are scheduling other activities.

Your booking is for a two-hour time slot. Game time is 2 hours from the game start time you selected. This includes the game introduction. Please make sure everyone arrives at least 5 minutes early if you want the full time to solve your mystery! Team scores are calculated, certificates are awarded and (if more than one team is playing) the winner is announced. This part of the experience may extend the game past the two-hour time if teams require the full two hours to solve the mystery.

Do I have to wear a mask to play a Vancouver Mysteries game?2023-06-12T15:54:26-07:00

No you don’t have to wear a mask, but if a mask makes you feel more comfortable please do.

 

Do Vancouver Mysteries games allow for physical distancing?2023-06-12T15:54:15-07:00

Outdoor Games

Yes! When you sign up for one of our outdoor games with friends or family you are signing up as a team. Each team gets their own game kit and you will compete against other teams for the top score. You will only be teamed up with the people you signed up with – we don’t team you up with other people. Note: physical distancing between team members is not possible – you will be gathered around the game materials during the game while you read the game book, look at the map, complete challenges and look at clues. 

Indoor Games

The indoor games require players to interact with each other so it is more difficult to maintain physical distancing. If you are concerned about physical distancing, we recommend you consider wearing a mask. Note: our indoor game can also be played outdoors (example: a backyard), weather permitting.

How far in advance can I book?2023-07-26T10:08:33-07:00

You can sign up for a game several months in advance. Games run every 30 minutes, 362 days a year but time slots may not be available on our ticketing software yet if the date you want is far into the future. We do not have a limit for private games or you might consider buying a gift certificate. For more information, please send an email to [email protected].

Can I play last-minute?2023-07-26T10:11:05-07:00

Absolutely! The cut off is time varies depending on what site you are using to book a game. You can also book a last-minute game by phone as long as we have space available. Call or SMS and we’ll do our best to find y0u a time to play today:  778-707-1962

 

What if I need to change my booking date or time?2023-07-26T10:21:35-07:00

If you booked your game directly with us, contact us to change your date or time. If you’re not sure, check your booking confirmation email to see where you booked (and look for instructions there).

If you booked your game through Fever you will be able to change your booking date or time by yourself. Go to your Fever ticket & choose change date/time. We will instantly cancel your booking & share a voucher so you can book for another time. Subject to availability, date and/or time changes are permitted up to 48 hours before the start time of your experience.

If you booked a game through another ticketing platform, you should contact them to change your date and time. They collect the payment on their end and changes must be arranged directly through them (ie Viator, Get Your Guide).

What is a virtual game?2020-12-12T17:06:55-08:00

The word virtual means “existing, seen, or happening online or on a computer screen, rather than in person or in the physical world” and that is an accurate description of how Virtual Games work at Vancouver Mysteries (dictionary.com).

Note – these games are full hosted by a Game Operator not a computer simulation or AI character.

Also virtual games are not the same thing as virtual reality (VR)  or augmented reality games, which usually require special equipment.

For more info, check out our other FAQs: What is a virtual game night? and What is a virtual mystery game?

What is a virtual game night?2021-06-15T17:01:50-07:00

When you host a game night, you get together and play games, right? Well, now you can host a virtual game night online!

Book a Vancouver Mysteries virtual game and we’ll send you an invitation to share with your friends including a link to the game, which will take place in a Zoom room. You will meet online and play together. Choose from trivia, silly team challenges or a virtual mystery game. A Game Operator is there to run the game.

Click on the links to learn more or watch the video below for a demo of Big Top Werewolf.

What is a virtual mystery game?2020-12-11T16:31:16-08:00

Virtual mystery games are very similar to outdoor Vancouver Mysteries games. Instead of meeting an agent at a location in downtown Vancouver, you will meet them online*. Instead of exploring downtown Vancouver while you are solving challenges and collecting clues, you will be exploring virtual locations. Just like the outdoor games:

  • You will write the clues down and use them to solve the mystery.
  • You can play together as one team and race against the clock or compete in teams for the top score.
  • You will be scored on completion of challenges and your game time.

All Vancouver Mysteries virtual games are hosted by a real Game Operator (not a simulated host or artificial intelligence).

Can I play with friends on different computers?2021-05-18T12:07:17-07:00

Our virtual games are set up so you can play with your friends from different computers – each player can play from a different location anywhere in the world.

If you want players to compete against each other individually, choose Big Top Werewolf. Up to 6 players can compete against each other from different devices in different locations.

If you want to play together as one team racing against the clock, choose The Pegasus Project.  You can also play this game competing in teams for the highest score: team mates can be gathered at the same device (example: a family or roommates form a team) or the Game Operator can group players at different devices into teams. For collaborative play, up to 6 players can play either The Pegasus Project or Big Top Werewolf together as one team.

If you want players to compete in teams for the highest score, choose The Pegasus Project for exciting competition. Teams also compete in Big Top Werewolf but the emphasis in the game is on social fun. In both games, the Game Operator will divide your group into teams and keep track of team scores. Team mates can be gathered at the same device or the Game Operator can group players at different devices into teams.

 

What are the technical requirements to play a virtual game?2021-07-05T10:12:25-07:00

All Vancouver Mysteries virtual games require a desktop or laptop computer with:

  • camera and microphone enabled (Windows or Mac. Chromebooks NOT recommended)
  • Zoom installed on device (downloaded version not the web version). Download Zoom here: zoom.us/download. Need help? Here are step-by-step download instructions for mac and here are instructions for pc
  • updated version of Chrome, Firefox or Safari browsers (Internet Explorer not supported)

Recommended for Virtual Mystery Games

  • dual core processor with 4GB of RAM
  • we have found that a mouse works best to navigate the game

How much do your virtual games cost?2021-07-05T10:52:48-07:00

Prices for virtual games may vary – please check our book now page for how much each of our virtual games cost.

Group rates start at 21 players and we also have a special rate for non profits and schools – contact us for more information.

 

How long are your virtual games?2021-07-05T10:36:40-07:00

Virtual game duration depends on the game you choose and group size. We may also be able to customize virtual game length for you.

Examples of virtual games with estimated running lengths:

45 Minute Virtual Games

We have run 45 minute virtual games by adjusting our games slightly. Please contact us and we will help you choose the right game for you.

60 Minute Virtual Games

Big Top Werewolf is described as a 60 minute virtual game for smaller group sizes (approximately 20 players or less). Other games may be adjusted so they run for 60 minutes (example: we will pre-populate your answer sheet with some answers and/or the Game Operator will be more generous with clues).

Escape room experts – if your group consistently completes real-life escape rooms they may finish our virtual mysteries in 60 minutes.

90 Minute Virtual Games

A Big Top Werewolf game with more than 20 players may run for 90 minutes.

Teams are given 90 minutes to solve our virtual mystery games (not including the intro/outro time with the Game Operator).

2 Hour Virtual Games (120 Minutes)

A virtual mystery game booking is for two hours – players have 90 minutes to solve the mystery but we can extend that time if necessary (please arrange this ahead of time if your group wants more time to play). Otherwise, the remaining time is used to announce scores or the Game Operator will offer to leave you in the room the socialize after the game.

Note: the virtual game times we describe above are estimates, based on every player arriving on time and ready to play. Game flow depends on your group dynamics and demographics, and their environment (professional meeting or happy hour?). If you have a “hard” deadline for your activity, please let us know when you book your game and we will do our best to make meet your timeline so your game fits into your itinerary for the day.

 

What is your cancellation policy for virtual games?2021-07-05T10:12:13-07:00

You can read all about our policies on our Terms and Conditions page. You are asked to read and accept them during the booking process, too. Visit the Terms & Conditions. Book your game here.

Do you have any special events or discounts coming up?2023-06-12T15:53:12-07:00

Sign up to the mystery newsletter for exclusive offers, special promo codes and news about special events or new games.

Subscribe Here

Or follow us on our social media channels for contests, giveaways, special events and special offers.

Do we get to keep the game gear? What if something is lost or damaged?2023-06-12T16:04:04-07:00

All players must return all game gear in good condition within the time limit. Late returns disrupt other games. Late charges apply for outdoor games ($70 per game kit). Missing, incomplete or damaged kits will be charged to the organizer ($300 per outdoor kit, $2000 for full replacement of indoor kit).

Do we need to download an app to participate?2023-06-12T15:52:28-07:00

No. You do not need to download anything to play our outdoor mystery games. We give you a game kit filled with real items such as tools, a map, a game book and more.

Is there a minimum team size?2023-06-12T15:52:12-07:00

The minimum team size for all Vancouver Mysteries games is two players.

You can not purchase less than two tickets for the outdoor mystery games.

The virtual and portable games can be played with 2 players but there is a minimum booking fee we require to cover the costs of these games. If you would like to book a virtual or portable game for less than 5 or 6 players please contact us directly. 

What can I expect from an outdoor mystery game?2023-06-12T16:09:41-07:00

If you’ve played an escape room game before you already know what to do – you book your game online and then show up at the address provided to play and follow the instructions. The main difference is that outdoor Vancouver Mysteries games are played outdoors and the play area covers approximately 2 km instead of a locked room. 

Select your time from the available time slots, and you will be sent the starting location instructions. When you arrive you will be met by your Game Operator; an in-character and in-costume host who will explain the mystery and lend you the game kit. We provide all the equipment necessary – this is real fun, no apps or phones required! You will receive a kit with tools, artifacts and clues as well as a game book and map to guide you along the game route.

The game is entirely self-guided, you will not be meeting anyone along the game route. 

You will solve challenges and collect clues while your mystery unfolds.  You will have 2 hours to solve  the mystery and report back to the starting location to return the game gear and receive your score.

Choose from 4 outdoor games that take place in different parts of downtown Vancouver: 

  • Crime in Downtown, a detective murder-mystery game taking you through historic Gastown (including the steam clock, cobble-stoned Water Street and Maple Tree Square. Intermediate difficulty level.
  • Secret Mission, a spy themed adventure game around central downtown (passing along the Vancouver Art Gallery and Hotel Vancouver Fairmont) Intermediate difficulty level. 
  • Heroes & Villains, a superhero quest game around Coal Harbour (including the seawall, convention centre and lots of public art). Easy difficulty level: we recommend it for beginners to escape/mystery games, or who just want something casual.
  • Ghost Patrol is a fictional paranormal investigation around the business district. This is our hardest game, we do not recommend it for beginners or groups with mostly kids/teenagers due to the difficulty level. The game itself is not scary.

Does the experience take place in an indoor or outdoor venue?2023-06-12T16:13:05-07:00

We have five outdoor mystery games that take place outdoors in downtown Vancouver. If you would like an indoor experience, we also have virtual games you can play online or portable games that we bring to you.

 

When is a Vancouver Mysteries game coming to my city?2023-07-26T10:15:27-07:00

Vancouver Mysteries outdoor games were carefully designed to incorporate city landmarks, iconic architecture, and public art and can not be moved. They are unique experiences only available in Vancouver BC Canada.

However we also have portable games we can bring to you – we have already run our games in Whistler BC and Chilliwack BC so far. And we have virtual games you can play from anywhere.

Or, work with us! If you would like to invest in an outdoor mystery in your city, you are invited to contact us for more information.

Is the experience accessible for deaf people?2023-06-12T16:19:23-07:00

Our games are accessible for deaf people or people with hearing loss, but we recommend bringing a sign language interpreter to join you if you are not going to be able to hear the introduction to the game. Our games are mostly reading and writing, but the assigned Game Operator will be doing an audible intro. Crime in Downtown has 1 audio-based clue. 

What accessibility options do you have for someone visually impaired?2023-06-12T16:32:38-07:00

Contact Vancouver Mysteries directly to pre-arrange a longer game time for teams with visually impaired players or to discuss the accessibility of our virtual games.

Will there be strobe lights?2023-06-12T16:41:14-07:00

Our games do not include strobe lights. However, please be aware of your surroundings. Outdoor games are run on public sidewalks and parks and we can not guarantee you won’t encounter strobe lights along the way.

Will food and beverage be available on site for purchase?2023-06-12T16:43:49-07:00

We do not sell food and beverages*. There are plenty of options for food and drinks near the game start/end and along the game route.

*Some special events may take place at venues that have food and beverage available on site for purchase: please check the event info or your booking confirmation for details.

Is there time to grab food/drinks in the middle of the game?2023-06-12T16:44:47-07:00

The game is a tight 2 hours for most, however some teams find the time to work on some puzzles at a coffee shop or bar along the route. If you can complete escape rooms successfully this might work out for you, but we don’t recommend you count on it. Plan to eat before or after the game – it is a lot of fun to gather around a table over food or drinks and talk about your adventure AFTER you have solved the mystery!. If you and your friends sign up in more than one team you can compete against each other and then all meet up somewhere afterwards!

Can I take photos or record the experience? Can I post about this on social media?2023-06-12T16:46:05-07:00

We love it when you take photos and share them but please DO NOT give anything away (do not show the clues or answers, or anything that will be a spoiler alert for future players). Don’t forget to tag us! @vancouvermysteries

How early should I arrive?2023-06-12T16:48:42-07:00

Please plan for everyone in your booking to arrive 5 minutes before the start time. Keep traffic/parking or transit in mind before leaving to avoid arriving late (if you are not familiar with the area plan to be 10 minutes early). Games start one time so you may miss the introduction if you are late. 

What happens if I arrive late?2023-06-12T16:55:47-07:00

The game starts at the start time you selected when you booked your game. If you do not arrive on time, you will have less time to play. If you are late, the rest of your team may be sent out without you. 

Large Groups – we will do our best to accommodate large groups who are late but this depends on the other games on our schedule and our hours of operation. If you are going to arrive late, please let us know as soon as possible: 778-707-1962.

If everyone in your booking is more than 30 minutes late, your game will be canceled.

Are service dogs allowed?2023-06-12T16:57:36-07:00

Yes, service dogs are welcome!

Is there an age requirement?2023-06-12T16:59:01-07:00

We let parents/legal guardians decide what is appropriate for their children. We require one adult (19+) on each team. See Are Vancouver Mysteries Games 19+? and Are Vancouver Mysteries games suitable for children? for more information.

Are Vancouver Mysteries Games 19+?2023-06-12T16:59:46-07:00

Minors (under 19 years old) must be accompanied by one adult (at least 19 years old) during the game. If the adult is not playing the game, they can accompany a team of up to 6 minors for free.

Some Vancouver Mysteries Special Events may take place at a venue that is 19+. In that case, minors will be unable to play. Check individual listings for details.

Is there parking available?2023-06-12T17:01:29-07:00

Nearby parking lots for outdoor games: 

-555 West Cordova Street (next to Waterfront Station)

-500 West Cordova Street (inside Waterfront Station)

-900 West Cordova (Lot-19 park)

Are your game routes safe?2023-06-12T17:11:48-07:00

Our outdoor games take place in downtown Vancouver – consistently ranked one of the most walkable cities in Canada and ranked the fourth safest city in the world for solo travellers (see the article here at curocity.com – Feb 2023). Each game take place in a different part of downtown Vancouver. Please be alert for traffic, including bicycles/bike paths and watch your belongings and your personal safety the same way you would in any other big city. If you have concerns about safety and the game route please contact us directly and we’ll help you pick the right game for you. 

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