Check your tickets! If you purchased your tickets through a third party such as Fever or Viator you will need to contact them directly.

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Contact the Vancouver Mysteries Experience Team about:

  • your game start location – if you have not received them 2-3 days before your game, check your spam folder first
  • private bookings – we can help you choose the right game for your team building activity or any booking of more than 6 players
  • special occasions – let us know if you are bringing a special birthday guest, planning a surprise or celebrating a work/other anniversary
  • prizes – if you want to award prizes at the end of your game (provided by you or mystery merchandise purchased in our online shop)
  • feedback about your experience as a website visitor or Vancouver Mysteries customer are always welcome
  • activations of a pop up mystery at your event or venue
  • questions about the waivers we asked your to sign
  • media inquiries
  • job opportunities
  • fundraisers

Email: [email protected]

Phone: 778-707-1962

Check out our FAQs page for answers to your questions or our How to Play page for information about how it works.