Check your tickets! If you purchased your tickets through a third party such as Viator, Tiqets, Get Your Guide or Fever you may need to contact them about your booking instead of Vancouver Mysteries. If you are not sure, or have any questions, our Experience Team is here to help. 

Contact Vancouver Mysteries – Our Experience Team Can Help With: 

• your game start location – if you have not received them 2-3 days before your game, check your spam folder first
• questions about pricing or requests for an invoice or a receipt
• private bookings – we can help you choose the right game for your team building activity or any booking of more than 6 players
• special occasions – let us know if you are bringing a special birthday guest, planning a surprise or celebrating a work/other anniversary
• prizes – if you want to award prizes at the end of your game (provided by you or mystery merchandise purchased from us)
• feedback about your experience as a website visitor or Vancouver Mysteries customer are always welcome
• activations of a pop up mystery at your event or venue
• special events – ask us about the next special event we have coming up or subscribe to our newsletter here for announcements
• questions about your waiver before you sign it
• job opportunities
• media inquiries
• fundraisers

You can also contact Vancouver Mysteries on Instagram messages but for the fastest response we recommend our phone number or email :)

Check out our FAQs page for answers to your questions or our How to Play page for information about how it works.