We collect personal information from our customers in the regular course of doing business. This brochure answers some of your most frequently asked questions, and lets you know exactly how we’re protecting the information you entrust to us.

What personal information do you collect about me?
We collect the following information about you when you contact us through our contact form:

  • Name
  • Phone Number
  • Email Address

We collect this additional information when you book a Vancouver Mysteries game and pay with a credit card:

  • Payment card number
  • Payment card expiry date
  • Banking information
  • Credit record
  • Purchase history

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on

How do you use this information?

The main reasons we collect personal information from you are:

  • Customer service
  • Orders
  • To complete a sale/transaction

Use of Personal Information for Secondary Reasons
We also may use your personal information for other, secondary reasons, including:

  • Marketing
  • Customer relationship management
  • Contests/Surveys
  • Complaints
  • Because our computer software asks for it

Sharing of Personal Information with Third Parties
We do not share your personal information with other companies.

We will disclose your personal information if we are required by law to do so.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or receive a refund, we assume you consent to our collecting it and using it for that specific reason only.

If we ask you for personal information for a secondary reason, like marketing, we will either ask you directly for your consent or provide you with an opportunity to say no. Saying no is called “opting out”. By opting out, you can tell us not to collect the information and/or not to share it with other companies.

How do I opt out?
If you receive a newsletter and would like to opt-out there is an unsubscribe button clearly visible at the bottom.

How do I get more information?
Our team will be happy to answer any questions you may have about your personal information. If you would like more information about our policies, or you would like to see exactly what personal information we have about you in our records, or you wish to register a complaint, please contact:

Name: Tanya Bennett and Will Woods
Address: 1412 – 207 W Hastings Street Vancouver BC V6B 1H7
Phone: 778-707-1962
Email: info@vancouvermysteries.com